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Hedged against risk with compliance protocols.

Navigating complex and highly regulated industries can be significantly challenging, so we work diligently to ensure that all staff, documentation, and procedures meet the highest standards and audit requirements.

We safeguard every interaction, from interface to backend, with leading technology to effectively manage risk.

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Compliance Program

Our software is built with compliance in mind. We undergo a comprehensive and recurring compliance training program that covers industry policies and procedures, and many regulations, so we're always up-to-date with the latest laws. The program includes:

  • Understanding of internal standards, procedures and requirements

  • Due diligence and monitoring of third-party relationships

  • Data privacy and data security standards

  • Regulation B - Equal Credit Opportunity Act

  • Regulation E - Electronic Funds Transfer Act

  • Regulation F - Fair Debt Collections Practices Act

  • Regulation M - Consumer Leasing Act

  • Regulation P - Gramm Leach Bliley Act

  • Regulation V - Fair Credit Reporting Act

  • Regulation Z - Truth In Lending Act

  • Military Lending Act

  • Servicemembers Civil Relief Act

  • Unfair Deceptive and Abusive Acts and Practices

  • Telephone Consumer Protection Act

  • State Debt Collection, UCC, UCCC

  • CDIA's Credit Reporting Resource Guide

We are always auditing the effectiveness of the program and monitoring regulatory changes to adjust accordingly with internal corrective actions.

Risk-Mitigating Technology

Technology is a keystone to our business. We continuously innovate new ways to gain the competitive edge when it comes to mitigating risk. Our commitment to automation and technology means your business will exceed compliance standards. Our tech solutions include:

  • Geo-redundant platforms keep your data safe

  • Artificial Intelligence monitors and records customer interactions

  • Optimized and automated workflows for operational efficiency

  • Secure communication platforms

  • Secure File Transfer Protocol for file transfers

  • Encrypted data storage

  • Redundant systems provide maximum up-time

  • AWS cloud-based platform, among the most secure and data-safe architectures in the industry

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