Optimize Collections with Skill-Based Assignment
With most LMS software, accounts are evenly distributed across your team of available agents. We’ve even seen software that provides a single queue of accounts that all agents must share, and with almost no way of knowing who is responsible for what. At Lendisoft, we obsess about collections optimization—and that begins with our skill-based assignment process. At every beginning-of-month (BOM), a fixed group of accounts are assigned to each collections agent. And since every delinquent account has its own risk grade based on a combination of balance owed + likelihood of default, you can assign the toughest (riskiest) accounts to your top collectors. This approach can improve monthly collection revenues significantly, and is easily achieved when your software supports this kind of risk-based efficiency at its core. To learn more about Lendisoft’s collections optimization features, schedule a demo today!