Unless you’ve been living under a rock, you’re undoubtedly aware of where we are in “the cycle”. Loan origination is slowing down,...

When it comes to most lending software, out-of-the-box dashboards and reports are mostly useless, at least that’s been my experience....

Collections Brief #1 What is Skill-based Assignment and How can you make it work? Background The performance of your collections...

In some circles, this is called champion/challenger, in others it’s known as A/B testing—whatever you call it, if you aren’t doing it,...

When it comes to software, all lenders are faced with the “buy vs. build” dilemma at some point. In truth, buy vs. build only exists...

This method has been around for a while, but surprisingly it isn’t supported in most modern LMS systems—mainly because most modern LMS...

LTV stands for Loan-To-Value, perhaps one of the most important measures of risk in asset-based lending products like auto and mortgage....

Thought I’d share some thoughts about collection queues. I know, a pretty boring topic for a LinkedIn article! But it’s NOT, I promise...

I came across these results recently and thought I’d share. Back in early 2018 I introduced several risk management tools and strategies...